bet3in
Privacy Policy

bet3in ("we", "us", "our") is committed to protecting the privacy and personal data of every player who uses the bet3in platform ("Platform"). This Privacy Policy describes the types of personal data we collect, the purposes for which we use it, the circumstances under which it may be shared, how long we keep it, and the rights available to you as a data subject.

This Policy applies to all personal data collected through the Platform at https://bet3in.org, through our customer support channels, and through any communications we send to you in connection with your bet3in account. By registering an account or using the Platform, you acknowledge that you have read and understood this Privacy Policy.

This Policy is to be read alongside our Terms & Conditions and Responsible Gaming Policy. In any conflict between this Policy and those documents on matters of data handling, this Privacy Policy governs.

bet3in is the data controller responsible for personal data collected through the Platform. If you have any questions about how your personal data is handled, or wish to exercise any of your data rights described in this Policy, please contact us at:

• Email: [email protected]
• Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)

We aim to acknowledge all data-related enquiries within 5 business days and to respond fully within 30 calendar days.

3.1 Directly From You. We collect personal data that you provide when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, respond to a survey, or interact with any feature on the Platform that requires you to submit information.

3.2 Automatically. When you access the Platform, we automatically collect certain technical data including your IP address, device identifiers, browser type, referring URLs, pages visited, and session duration. This data is collected through server logs and first-party cookies.

3.3 From Third Parties. We may receive personal data about you from third-party KYC and identity verification providers when you complete the verification process, from payment providers in connection with transaction processing, and from fraud detection services used to protect the integrity of the Platform.

bet3in processes your personal data on one or more of the following lawful bases:

• Contract performance: Processing necessary to provide the Platform services you have requested, including account management, deposits, withdrawals, and game access.
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and financial record-keeping rules.
• Legitimate interests: Processing for fraud prevention, platform security, and improving the player experience — provided these interests are not overridden by your fundamental rights.
• Consent: Where you have given explicit consent, for example to receive promotional communications from bet3in. You may withdraw consent at any time by contacting [email protected].

We use the personal data we collect for the following purposes:

• Creating and managing your bet3in account, including identity and age verification (21+ requirement);
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer in Bangladeshi Taka (৳);
• Providing customer support and resolving disputes;
• Monitoring transactions for fraud, money laundering, and other prohibited activities;
• Sending transactional communications such as deposit confirmations, withdrawal notifications, and security alerts;
• Sending promotional communications about bonuses, new games, and seasonal offers — only where you have opted in;
• Enforcing our Terms & Conditions and Responsible Gaming Policy;
• Improving the Platform by analysing aggregate usage patterns and player feedback;
• Complying with applicable legal and regulatory obligations.

bet3in does not sell, rent, or exchange your personal data with any third party for commercial gain. We share data only in the following limited circumstances:

6.1 Payment Processors. We share transaction data with mobile financial service providers (bKash, Nagad, Rocket, Upay) and card networks (Visa, Mastercard) and bank partners (Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank) for the sole purpose of processing your payments. These providers operate under their own privacy policies and are contractually bound to protect your data.

6.2 KYC & Identity Verification Providers. We share identity documents and related data with third-party KYC service providers for the purpose of verifying your identity and age in compliance with our legal obligations.

6.3 Game Suppliers. Licensed game providers such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe, and Play'n GO may receive session and technical data necessary to deliver their games through the Platform. No financial or detailed personal data is shared beyond what is required for game functionality.

6.4 Legal and Regulatory Authorities. We may disclose personal data to relevant authorities where required by applicable law, court order, or regulatory demand, including for the prevention or detection of crime or fraud.

6.5 Business Transfers. In the event of a merger, acquisition, or sale of all or substantially all of our assets, your personal data may be transferred to the successor entity. You will be notified of any such transfer and the applicable privacy protections that will apply.

7.1 Essential Cookies. These cookies are strictly necessary for the Platform to function. They manage your login session, maintain security tokens, and remember your language preference. You cannot disable essential cookies without affecting your ability to use the Platform.

7.2 Analytics Cookies. We use first-party analytics cookies to understand how players interact with the Platform — for example, which game categories are most visited and where players encounter difficulties. This data is collected in aggregate and is not used to identify individual players.

7.3 No Third-Party Advertising Cookies. bet3in does not use third-party advertising networks, retargeting pixels, social media tracking scripts, or cross-site tracking technologies. You will not be tracked across the web as a result of visiting bet3in.

7.4 Managing Cookies. You can control and delete cookies through your browser settings. Most modern browsers allow you to block all cookies, accept only essential cookies, or delete cookies when you close your browser. Note that disabling cookies may affect certain Platform features.

bet3in retains personal data only for as long as it is necessary for the purposes set out in this Policy, or as required by law. The following general retention periods apply:

• Account data: Retained for the duration of your account and deleted within 90 days of a verified account closure request, unless a longer period is required by law.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction to meet financial compliance and anti-money laundering obligations.
• KYC documents: Retained for a minimum of 5 years from the date of verification, or longer if required by applicable law.
• Support communications: Retained for 3 years from the date of the last interaction, to assist in resolving future disputes and to improve support quality.
• Technical logs: Retained for 12 months from collection, unless a security investigation requires a longer retention period.

bet3in implements a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit;
• Encryption of sensitive data at rest in our databases;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular third-party security audits and penetration testing;
• Automated monitoring for suspicious login activity and account takeover attempts;
• Incident response procedures for detecting, reporting, and managing data breaches.

While we take every reasonable precaution to protect your data, no system is completely immune from risk. We encourage you to use a strong, unique password for your bet3in account and to notify us immediately at [email protected] if you suspect any unauthorised activity.

Subject to applicable law, you have the following rights in relation to your personal data held by bet3in:

• Right of access: You may request a copy of the personal data we hold about you at any time.
• Right to rectification: You may ask us to correct inaccurate or incomplete personal data.
• Right to erasure: You may request that we delete your personal data, subject to our legal obligations to retain certain records.
• Right to restriction: You may ask us to restrict the processing of your data in certain circumstances, for example while a dispute is being resolved.
• Right to object: You may object to processing carried out on the basis of legitimate interests, including profiling for direct marketing purposes.
• Right to withdraw consent: Where we rely on your consent as the legal basis for processing, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at [email protected]. We will verify your identity before processing any request and will respond within 30 calendar days. Some requests may take longer if they are complex; in such cases we will notify you within the initial 30-day window.

The bet3in Platform is strictly intended for persons aged 21 years and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that personal data has been submitted by a person under 21, we will immediately close the associated account, delete the personal data, and void any associated balance. If you believe a minor has opened a bet3in account, please notify us immediately at [email protected].

bet3in reserves the right to update this Privacy Policy at any time. When we make material changes, we will post the updated Policy on this page and update the "Last Updated" date at the top. For significant changes affecting how we use your personal data, we will also send a notification to your registered email address. Your continued use of the Platform after the effective date of the revised Policy constitutes your acceptance of the changes.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bet3in handles your personal data, please reach out to our support team:

• Email: [email protected]
• Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)
• Response Target: Acknowledgement within 5 business days; full response within 30 calendar days.